SELVANE is a luxury fashion house founded in 2024, specializing in cashmere, leather goods, and outerwear. The brand combines radical craftsmanship with expressive creativity, sourcing the finest materials globally — including Grade-A Mongolian cashmere, Spanish lambskin, and Australian merino wool — and processing them with the same artisanal standards as heritage luxury houses.

Where does SELVANE source its materials?

SELVANE sources materials from the world's finest origins: Grade-A cashmere from Inner Mongolia, premium lambskin from Spain, merino wool from Australia, mink from Copenhagen, and silk from Italy. Each material undergoes rigorous quality grading and is processed using traditional luxury techniques including vegetable tanning, hand-finishing, and natural dyeing.

What makes SELVANE different from other luxury brands?

SELVANE represents 'Expressive Luxury' — a new paradigm that combines three pillars: Clarity Emotion (philosophical depth), Unconstrained Creativity (AI-enhanced design process), and Tectonic Craft (meticulous artisanal production). Unlike traditional luxury brands that rely on heritage alone, SELVANE integrates cutting-edge technology with centuries-old craftsmanship to create pieces that are both innovative and timeless.

How does SELVANE use AI in its creative process?

SELVANE pioneers AI-native luxury through its SELVANE Labs initiative. AI is used to enhance the creative process — from material research and design exploration to content creation and customer experience — while maintaining the highest standards of artisanal craftsmanship in physical production. This approach allows unlimited creative expression without compromising quality.

What is SELVANE's approach to sustainability?

SELVANE practices sustainability through material excellence and longevity. By using the highest-grade natural fibers and traditional construction techniques, SELVANE creates garments designed to last decades rather than seasons. The brand prioritizes natural, biodegradable materials and partners with certified suppliers who maintain ethical sourcing standards.

Where can I buy SELVANE products?

SELVANE products are available exclusively through the official website at www.selvane.co. The brand operates a direct-to-consumer model, ensuring the highest quality experience from purchase to delivery. International shipping is available to most countries.

Frequently Asked Questions

Find answers to common questions about SELVANE, our products, services, and policies.

The SELVANE Universe

SELVANE is a new vision of expressive fashion. We unite Tectonic Craft with Unconstrained Creativity, creating pieces that are not just worn, but experienced. Our universe is built on three pillars: Clarity in Montion, reflecting our philosophical depth; Unconstrained Creativity, our engine of creativity, amplified by technology; and Tectonic Craft, the quiet force of modern mastery in material and execution.

We focus on creative expression over convention. We source the world's finest materials and partner with contemporary artisans who meet the highest global standards—not because of where they are, but because of how they work. We reinvent the creative process by building imaginative worlds through technology, allowing us to deliver unparalleled creativity and quality. Every product is conceived by human designers. Our worlds are built by humans and machines together.

Our commitment is to conscious creation. This begins with sourcing materials from suppliers who adhere to the highest ethical and environmental standards. Our "Care for Life" program is designed to extend the longevity of our products, promoting a culture of enduring quality over disposability.

Products & Craft

The only way to guarantee the authenticity of a SELVANE product is to purchase it directly from our official website, selvane.co, or from one of our authorized retail partners. We do not offer authentication services for items purchased from unauthorized third-party sellers.

We believe in radical transparency and material excellence. This is Tectonic Craft in practice. Our pieces are crafted from globally sourced materials of exceptional quality: 14.5 micron cashmere from Inner Mongolia, baby lambskin from Spain, ultra-fine merino wool from Australia, and premium goose down. Each product page provides detailed information about the specific materials and the artisans who crafted your piece.

Each SELVANE piece comes with specific care instructions tailored to its unique materials. For general guidance:

Knitwear (Cashmere, Wool): We recommend professional dry cleaning. Avoid hanging; instead, fold and store flat.
Leather & Suede: Entrust your piece to a leather care specialist. Keep it away from direct sunlight and moisture.
Ready-to-Wear: Please refer to the care label inside the garment.

Yes. Our "Care for Life" promise includes a comprehensive repair service to ensure your SELVANE pieces can be cherished for years to come. Please visit our Care Services page to submit a repair request.

Each product page features a detailed size guide with measurements. If you require additional assistance, our Client Advisors are available via Live Chat or our Talk to a Stylist service to help you find the perfect fit.

Client Services

Our Client Advisors are available to assist you through your preferred channel:

Live Chat: Available on our website from 9:00 AM to 9:00 PM PST.
Email: service@selvane.co (we aim to respond within 24 hours).
Phone/SMS & WhatsApp: Please find the details on our Contact Us page.

Absolutely. Our "Talk to a Stylist" service connects you with a personal advisor who can offer styling advice, assist with wardrobe curation, and provide insights into our latest collections. Please visit the Talk to a Stylist page to book a consultation.

The Atelier Knit program is a made-to-order service that allows you to customize the fit of select knitwear pieces, including sleeve and body length. This ensures a truly personalized garment crafted to your exact specifications. Production and delivery time is typically 3-4 weeks total. For other made-to-order items such as leather and outerwear, production takes 1-2 weeks, followed by standard shipping time for delivery.

We offer private appointments for a personalized shopping experience. Please visit our Locations page to find your nearest SELVANE space and submit an appointment request.

Care for Life is our commitment to the longevity of your SELVANE pieces. This service includes professional repairs, cleaning guidance, and restoration services. We believe in creating pieces that endure, and our Care for Life program ensures your investment is protected for years to come.

Orders & Payments

To purchase an item from SELVANE's online store, simply select "Add to Cart" on the product page, then click "Checkout" to finalize your purchase. You will be directed to our secure checkout area where you can choose a delivery address and, if different, a billing address.

Yes, you may complete your purchase as a guest. However, creating an account allows you to track your orders, save your preferences, and access exclusive member benefits.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed through a secure, encrypted payment gateway.

Your card will be charged at the time your order is placed. For pre-order items, your card will be charged immediately to secure your reservation.

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your security is our priority.

Once an order is placed, we begin processing it immediately to ensure prompt delivery. If you need to make changes, please contact our Client Services team as soon as possible. We will do our best to accommodate your request, though modifications cannot be guaranteed once processing has begun.

Shipping & Delivery

We offer complimentary Fedex Express Shipping with delivery in 3-7 business days. All orders are shipped DDP (Delivered Duty Paid), meaning duties and taxes are included in your order total—no surprise fees upon delivery.

In-stock products: Ship within 1-3 business days, then express delivery time of 2-4 business days applies. Made-to-Order (Leather & Outerwear): Production takes 1-2 weeks, then express delivery time applies. Atelier Knit: 3 weeks total (includes production and delivery).

Once your order has shipped, you will receive a confirmation email with a tracking number. You can also track your order by logging into your account on selvane.co or by visiting our Track My Order page.

We ship to the United States, Canada, United Kingdom, European Union, Australia, New Zealand, and East Asia. Please enter your shipping address at checkout to confirm availability in your region.

Returns & Exchanges

We offer complimentary returns within 30 days from the date you receive your items. Items must be unworn, unwashed, unaltered, and include all original tags and packaging. Please note that original shipping costs and insurance fees are non-refundable. We maintain a local return warehouse in the United States for convenient returns.

To initiate a return, please visit our returns portal or our Returns & Exchanges page. Our support team will follow up with instructions. For customers in the United States, we have a local return warehouse and will provide a prepaid return label once your request is approved. Canadian customers will also receive a prepaid label.

Refund processing time depends on your payment method:

PayPal: 3 business days
Credit Card: 7 business days

For exchanges, we will arrange reshipment within 3 business days after receiving your return.

Yes, exchanges are available for different sizes or colors, subject to availability. Please contact our Client Services team to arrange an exchange. For the fastest service, we recommend returning your original item for a refund and placing a new order for the desired item.

Your Account

Creating a SELVANE account allows you to:

Track your orders and view order history
Save your shipping and billing information for faster checkout
Create a wishlist of your favorite pieces
Receive personalized recommendations and early access to new collections
Access exclusive member benefits and events

Click on the "Account" icon in the top navigation and select "Create Account." You will be prompted to enter your email address and create a password. You can also create an account during the checkout process.

Click on the "Account" icon and select "Forgot Password." Enter your email address, and we will send you a link to reset your password. If you do not receive the email, please check your spam folder or contact our Client Services team.

Log into your account and navigate to "Account Settings." From there, you can update your personal information, shipping addresses, and communication preferences.